Privacy Policy
Effective Date: 01/01/2025
Xpert Restoration Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following types of information:
- Personal Information – such as your name, phone number, email address, and physical address when you submit a contact form, request an estimate, or call us.
- Service Information – details about your property, the type of restoration services requested, and related project information.
- Automatically Collected Data – including IP address, browser type, device information, and website usage data through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Provide restoration services and respond to inquiries
- Communicate with you about appointments, estimates, and project updates
- Improve our website, services, and customer experience
- Send important updates, promotions, or service announcements (if you opt-in)
- Comply with legal and regulatory requirements
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited information with:
- Trusted Service Providers – such as subcontractors or vendors who assist us in completing your restoration project.
- Legal or Regulatory Authorities – if required by law, regulation, or legal process.
- Business Transfers
– if we merge, sell, or reorganize our business, customer information may be transferred as part of the transaction.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and customize content. You can disable cookies in your browser settings, though some website features may not function properly.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Opt out of receiving promotional communications
- Request information on how your data is collected and used
To exercise your rights, please contact us at the information below.
Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect information from minors. If we learn that we have unintentionally collected data from a child under 18, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Xpert Restoration Solutions
200 Easy St, Unit B
Carol Stream, IL 60188
Phone: (331) 245-5108
Email: services@xpertrestorationsolutions.com